Privacy policy

Last updated: August 24, 2026

VELRO BIKES operates this store and website, including all related information, content, features, tools, products, and services, to provide our customers with a simple and reliable shopping experience (the “Services”). VELRO BIKES is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our Services, place an order, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understand how your personal information may be collected, used, and disclosed as described below.

Personal Information We Collect

Depending on how you interact with VELRO BIKES, we may collect:

Contact information: your name, billing address, shipping address, phone number, and email address.
Payment information: payment method, transaction details, payment confirmation, and other information required to process your order. Payment card information is generally processed by our payment providers.
Order information: products you view, add to your cart, purchase, return, exchange, or cancel.
Communications: information you provide when contacting our customer support.
Device information: information about your device, browser, IP address, network connection, and related identifiers.
Usage information: information about how you interact with and navigate our website.

How We Collect Information

We may collect information:

Directly from you, such as when you place an order, create an account, contact us, or subscribe to communications.
Automatically, when you browse or use our website through cookies and similar technologies.
From service providers, when they process information on our behalf.
From other business partners or third parties, where permitted by applicable law.

How We Use Your Information

We may use your personal information to:

Process and fulfill your orders.
Process payments and provide order confirmations.
Arrange shipping and delivery.
Handle returns, exchanges, refunds, and warranty requests.
Communicate with you about your orders or questions.
Provide customer support.
Improve our website, products, and customer experience.
Personalize your shopping experience where appropriate.
Detect and prevent fraud, abuse, or unauthorized activity.
Send marketing communications when you have permitted us to do so.
Comply with applicable laws and valid legal requests.

How We Share Your Information

We may share personal information when reasonably necessary to operate our business, including with:

Shopify and Shopify-related services.
Payment processors.
Shipping and delivery providers.
Fulfillment providers.
Website, analytics, and technology providers.
Customer service providers.
Fraud prevention and security services.
Marketing and advertising providers where applicable.

We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of VELRO BIKES, our customers, or others.

We do not sell your personal information as a source of revenue.

Payments

Payments made through our website may be processed by third-party payment providers. VELRO BIKES generally does not directly store complete payment card information. Payment providers handle payment information according to their own privacy and security practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website activity, improve our Services, and support marketing or advertising where applicable.

You can manage certain cookies through your browser or available privacy settings. Disabling some cookies may affect how parts of our website function.

Marketing Communications

If you choose to receive marketing communications from VELRO BIKES, we may send information about new products, offers, promotions, and other updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in our messages.

We may still send non-promotional communications, such as order confirmations, shipping updates, or information related to your purchases.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain information.
Request a copy of your personal information.
Opt out of certain marketing communications.
Exercise other privacy rights provided by applicable law.

We may need to verify your identity before processing certain requests.

You may contact us using the information provided below to exercise applicable privacy rights.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so we can review the situation and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services. VELRO BIKES is not responsible for the privacy practices, security, or content of third-party websites that we do not operate.

We encourage you to review the privacy policies of those websites before providing personal information.

International Data Transfers

Because we use Shopify and other service providers, personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.