Terms of service

Last updated: August 24, 2026

OVERVIEW

Welcome to VELRO BIKES. The terms “we,” “us,” and “our” refer to VELRO BIKES.

VELRO BIKES operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient bicycle shopping experience (the “Services”). VELRO BIKES is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in these Terms, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully. They contain important information regarding your legal rights, product purchases, warranties, limitations of liability, and other conditions that apply when using our Services.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian where permitted by applicable law.

When using our Services or purchasing products, you may be required to provide information including your name, email address, billing information, payment information, and shipping address.

You agree that all information provided to VELRO BIKES is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account information and for activity conducted through your account.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display our bicycles and products as accurately as possible, including product descriptions, specifications, images, dimensions, and colors.

However, colors and product appearance may vary depending on your device, screen, lighting, and other factors.

Product specifications, availability, pricing, and descriptions may be updated from time to time.

VELRO BIKES reserves the right to modify, discontinue, or limit the availability of any product at any time.

SECTION 3 — ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

VELRO BIKES reserves the right to accept, decline, or cancel an order when reasonably necessary, including in cases involving suspected fraud, incorrect pricing or product information, inventory issues, shipping restrictions, or other circumstances affecting the order.

Your order is considered accepted once payment has been successfully processed and an order confirmation has been issued.

Purchases are subject to our Refund & Return Policy.

SECTION 4 — PRICES AND BILLING

All prices displayed on our website are subject to change without notice.

The price charged for your purchase will be the price displayed at the time your order is placed, unless an obvious pricing or technical error occurs.

Free standard shipping is available on eligible orders within the United States as described in our Shipping Policy.

Applicable taxes, if any, will be calculated and displayed at checkout.

You agree to provide accurate and current billing, payment, and contact information so that we can process your order and communicate with you when necessary.

SECTION 5 — SHIPPING AND DELIVERY

VELRO BIKES currently offers FREE STANDARD SHIPPING on eligible orders within the United States.

Orders are generally processed within 1–2 business days.

After processing, standard delivery generally takes 2–5 business days, with most orders expected to arrive within approximately 3–7 business days.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

For complete information, please review our Shipping Policy.

SECTION 6 — INTELLECTUAL PROPERTY

All content appearing on the Services, including VELRO BIKES trademarks, logos, product names, text, graphics, images, videos, designs, and other materials, is owned by or licensed to VELRO BIKES and is protected by applicable intellectual property laws.

You may use our website for personal and lawful shopping purposes only.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our website content without our prior written permission.

All rights not expressly granted under these Terms are reserved by VELRO BIKES.

SECTION 7 — OPTIONAL TOOLS

We may provide access to certain third-party tools or services through our website.

These tools may be provided by third parties and may be subject to their own terms and policies.

Your use of third-party tools is at your own discretion, and you should review the applicable terms before using them.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services.

VELRO BIKES does not control and is not responsible for the content, privacy practices, availability, or policies of third-party websites.

If you choose to access a third-party website, you do so at your own risk.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

VELRO BIKES is powered by Shopify, which enables us to provide our online store and Services.

However, purchases made through our store are transactions between you and VELRO BIKES.

Shopify is not responsible for products sold by VELRO BIKES or for the fulfillment, delivery, quality, warranty, returns, or other aspects of transactions between you and VELRO BIKES, except as otherwise required by applicable law.

SECTION 10 — PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain information relating to your use of our Services. Additional information is available in Shopify's applicable privacy policies.

SECTION 11 — FEEDBACK

If you submit reviews, comments, suggestions, photographs, or other feedback to VELRO BIKES, you grant us permission to use, reproduce, display, and publish that content for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to any content you submit.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to products, prices, promotions, availability, specifications, or shipping information.

VELRO BIKES reserves the right to correct errors, update information, or cancel affected orders where necessary.

If an order is cancelled because of an error, we will provide an appropriate refund for amounts paid for the affected order.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use our Services to:

Violate any applicable law or regulation.
Commit fraud or engage in deceptive activity.
Attempt to gain unauthorized access to our systems.
Upload malicious software or harmful code.
Infringe intellectual property rights.
Collect personal information from other users without authorization.
Interfere with the operation or security of our website.
Use the Services for unlawful or harmful purposes.

We reserve the right to restrict or terminate access to our Services when we reasonably believe these Terms have been violated.

SECTION 14 — AGENTS

Any automated software, bot, crawler, or other agent accessing our Services must comply with applicable technical requirements and must not circumvent security, access restrictions, CAPTCHA systems, or other measures designed to protect our Services.

VELRO BIKES may restrict or block automated access where necessary to protect our website, customers, or business operations.

SECTION 15 — TERMINATION

We may restrict or terminate access to our Services where permitted by applicable law if you violate these Terms or engage in conduct that may harm VELRO BIKES, our customers, or our Services.

Any provisions that by their nature should survive termination will remain in effect.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our Services are provided on an “as available” basis.

We do not guarantee that our website will always be uninterrupted, secure, accurate, or error-free.

Product warranties, where applicable, are governed by our separate Warranty Policy and applicable law.

Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VELRO BIKES and its applicable partners, service providers, employees, officers, and affiliates will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Services or purchase of products.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your violation of these Terms, applicable law, or the rights of another person.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to remain in effect to the fullest extent permitted by law.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and other policies referenced on our website, constitute the agreement governing your use of our Services.

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

SECTION 21 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

VELRO BIKES may assign or transfer its rights and obligations where permitted by applicable law.

SECTION 22 — GOVERNING LAW

These Terms will be governed by and interpreted in accordance with the applicable laws of the State of Louisiana and the United States, without regard to conflict-of-law principles, to the extent permitted by applicable law.

Any dispute will be handled in a court having appropriate jurisdiction over the matter.