Shipping policy

Last Updated: August 24, 2026

At VELRO BIKES, we are committed to making your shopping experience simple, reliable, and convenient. We carefully prepare every order and work with trusted shipping carriers to deliver your bicycle safely and efficiently.

Free Shipping

We currently offer FREE STANDARD SHIPPING on eligible orders within the United States.

The shipping cost will be displayed as $0.00 at checkout for eligible orders.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

For custom or made-to-order bicycles, additional preparation time may apply. Any applicable timeframe will be communicated before or after your order is placed.

Delivery Time

Once your order has been processed and shipped, standard delivery generally takes:

2–5 Business Days

Most orders are therefore expected to arrive within approximately:

3–7 Business Days

Delivery times are estimates and may vary depending on the shipping destination, carrier operations, weather, holidays, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive tracking information at the email address provided during checkout.

Tracking information may take some time to become active after the carrier receives the shipment.

Shipping Address

Please carefully review your shipping address before completing your purchase.

If you notice an error in your shipping information, contact us immediately at:

support@velrobikes.store

We will do our best to update the information before your order is shipped. Once an order has been shipped, we may not be able to change the delivery address.

Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you believe your shipment has been lost or significantly delayed, contact us at support@velrobikes.store. We will work with the shipping carrier to investigate the shipment and help determine the appropriate next step.