Refund policy

Last updated: August 24, 2026

At VELRO BIKES, we want you to feel confident when purchasing your bicycle from us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

30-Day Returns

You have 30 days from the date your bicycle or product is delivered to request a return.

To be eligible for a return, the bicycle or product must:

Be in the same condition in which you received it.
Not have been ridden or used.
Not show signs of damage, modification, or misuse.
Include all original accessories, components, manuals, and packaging where applicable.
Include your order number or other valid proof of purchase.

Bicycles that have been ridden, modified, damaged through misuse, or otherwise used may not qualify for a standard return.

How to Request a Return

To request a return, contact us at:

Email: support@velrobikes.store

Please include your order number, full name, reason for the return, and photographs or video when relevant.

Please do not send a product back before receiving return instructions from VELRO BIKES.

Return Address

VELRO BIKES
848 Ferguson Rd
Gloster, Louisiana 71030
United States

Depending on the product and circumstances of the return, we may provide specific return instructions or a prepaid return shipping label.

Free Return Shipping

VELRO BIKES provides free return shipping for eligible returns within the United States.

If your return request is approved, we will provide the appropriate return instructions and, where applicable, a prepaid return shipping label.

There is no return shipping charge for eligible returns that comply with this policy.

Damaged, Defective, or Incorrect Orders

Please inspect your bicycle or other product as soon as possible after delivery.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us at:

support@velrobikes.store

Please provide clear photographs or video of the product and packaging when requested. This helps us evaluate the issue and resolve it as quickly as possible.

For confirmed damaged, defective, or incorrect products, VELRO BIKES will cover the applicable return shipping costs.

Non-Returnable Situations

Returns may not be accepted for products that:

Have been ridden or used.
Have been modified or altered.
Have been damaged through misuse, accident, neglect, or improper storage.
Show normal wear and tear resulting from use.
Are missing significant original components or accessories.
Are returned without prior approval from VELRO BIKES.

Custom-built or personalized bicycles may be subject to different return conditions. Please contact us before purchasing if you have questions about a customized product.

Exchanges

If you would like a different model, size, color, or product, contact us at:

support@velrobikes.store

Depending on availability and the condition of the original product, we may arrange an exchange or provide instructions for returning the original product and placing a new order.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

VELRO BIKES will process approved refunds within 10 business days. After processing, your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after 15 business days from the date we approved it, please contact:

support@velrobikes.store

Order Cancellations

If you need to cancel your order, contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet entered the shipping or fulfillment process.

Once an order has been shipped, it can no longer be cancelled and may instead be handled under our 30-Day Return Policy.

European Union Customers

If we ship products to customers in the European Union, additional consumer rights may apply, including applicable statutory cancellation or withdrawal rights.

Where required by applicable law, those rights will apply regardless of the conditions described in this policy.

Warranty

Our return policy is separate from any VELRO BIKES Warranty that may apply to your bicycle.

If your bicycle develops a manufacturing defect that may be covered under warranty, contact:

support@velrobikes.store

Please provide your order number and details of the issue. Warranty coverage, duration, exclusions, and claim requirements will be described in our separate Warranty Policy.